FAQ

Can I track my order?

Order tracking is available for all purchases made through Joveco.com. Once your order ships, a tracking link will be sent to the email address on file. If tracking shows as unavailable in your area, please contact your fulfiller directly — their information is listed on your order confirmation email.

Why isn't my promo code working?

Each promo code carries its own terms and exclusions. Please review the exclusions listed with your code and confirm that the expiration date has not passed. If your code still does not apply, contact our team at Customer_Service@Joveco.com and we will look into it for you.

I didn't receive my order confirmation email.

Please allow a few minutes after placing your order, then check your junk or spam folder in case the message was filtered. If the confirmation is not in either place, email us at Customer_Service@Joveco.com and we will resend it.

Do you offer replacement parts?

Replacement parts are available for the majority of our products. Please contact our customer service team with your item number and invoice number ready so we can assist you as quickly as possible.

Where can I find assembly instructions?

Detailed assembly instructions are included inside the carton with your order. If they are missing, email us at Customer_Service@Joveco.com  with your name, email or mailing address, and the item number you need instructions for and we will send them to you.

Where can I find product dimensions?

All product measurements are listed on each product page. For items with multiple dimensions, look for the dedicated Dimensions section further down the page.

What if the price drops after I purchase?

If you purchased an item from joveco.com within the past 30 days and it is now listed at a lower price, please contact us and we will review your request. Joveco has final discretion on all price adjustments. The following exclusions apply:

• The item must be identical in size, model, SKU, quantity, name, and color.
• Clearance, flash sale, and limited quantity items are excluded.
• Damaged, used, or refurbished items are excluded.
• Black Friday, Cyber Week, and Special Holiday promotions are excluded.

Can I cancel my order?

If you need to cancel your order, please contact us immediately before a tracking number has been issued. Once the order is in transit, email our customer service team and we will do our best to arrange a re-route on your behalf.

How do I unsubscribe from emails?

Click the Unsubscribe link at the bottom of any email from us and you will be removed from our mailing list immediately.