Q: Can I track my delivery order?

A: Order Tracking is now available for all purchased order customer made via our online store. Tracking is available and send to customer's email address after we ship the order. You may use the following link to track your order. If you get a message that tracking is not available in your area, please contact your fulfiller (listed on your confirmation email) to get more information on your delivery.

Q: Why isn't my promo code working online?

A: Each Promo code has its own set of exclusion. Check the accompanying exclusions on your promo code to see if there are any incompliance. Also, please confirm the expiration date on the promo code has not expired. 

Q: Why didn't I receive my online confirmation email?

A: If you do not receive the order confirmation message within a few minutes of your purchase, please check your junk or spam email folder just in case the information was delivered there instead of your inbox. If your confirmation didn’t arrive to either place, please email to office@joveco.com

Q: Do you offer replacement part?

A: For majority of the store products, we do offer replacement parts. Please contact our customer service team and have your item number and invoice number available so they can better serve you. 

Q: I need assembly instructions for my furniture. Where can I get them?

A: The item(s) you purchased should include the detailed instructions in the carton.
If not, you may contact customer service at office@joveco with the following info: your name and email address or mailing address and the item number(s) you need to assemble. 


Q: Where can I find product dimensions?

A: Every product has an area featuring applicable measurements for the products. Some products have additional dimensions located and under the "Dimensions" section page.


Q: What if the price changes after I make a purchase?

A: If you bought items from joveco.com within the past 30 days and it is now listed at lower price, please let us know. We will review and verify the price adjustment.Joveco.com has the final decision for matching the online price.

The following limitations apply:

  • The item must be identical, (e.g., Size, Model, SKU, Quantity, Name, Color)
  • Items that are listed as clearance, flash, limited quantity offers.
  • Damaged, used, or refurbished items
  • Black Friday, Cyber Week and any special holiday promotions are excluded


Q: What If I change my mind and want to cancel order?

A: If you do want to cancel the order before tracking number sent to your email folder, please contact us right away so we would hold your order at your connivence. If the order is on route, please email to our customer service team for re-routing. 

 

Q: How can I unsubscribe from your email list?

A: Just click "Unsubscribe" located at the bottom of the email.